Tag: voice agents
All the articles with the tag "voice agents".
People Preferred Gemini's Voice Agent Even Though Other Models Completed More Tasks
In Artificial Analysis's 2026 Speech Agent Arena, Gemini 3.1 Flash Live led user preference with 74.6% task success, while less-preferred rivals reached 89.4% and 94.7%.
Where the Delay Comes From After You Stop Talking to a Voice Agent
A pause after your last word can come from turn detection, transcription or response generation. Five timestamps show where a voice agent spent the time.
An AI Voice Agent Said It Changed a Customer's Address Even Though the Database Never Updated
In a 278-task test, voice agents completed 26% to 51% of customer-service work, and one agent confirmed an address change without making the required tool call.